Frequently asked
questions

INA connects you with licensed healthcare providers through a simple online assessment. After you complete a brief medical questionnaire, a board-certified provider reviews your information and determines the best treatment plan for your needs. If prescribed, your medication is compounded at a licensed pharmacy and shipped directly to your door. The entire process is designed to be convenient, private, and affordable.

INA treatments are available to adults 18 and older who reside in eligible states. During the assessment, your healthcare provider will evaluate your medical history, current medications, and health goals to determine if treatment is appropriate for you. Certain conditions may affect eligibility, but our providers will work with you to find the best path forward.

The online assessment typically takes about 5 to 10 minutes to complete. You will answer questions about your medical history, current health, and treatment goals. Once submitted, a licensed provider reviews your information, and most patients receive a response within 24 hours. There are no video calls required unless your provider determines one is necessary.

No, INA does not require insurance. We keep things simple with transparent pricing, straightforward billing, and affordable generic options—making it easier than ever to take care of yourself. Our goal is to remove barriers to quality healthcare so you can focus on your health without worrying about coverage or claim denials.

INA currently serves patients in most U.S. states, and we are actively expanding our reach. Due to varying state regulations around telehealth and prescribing, availability may differ by location. During the sign-up process, you will be able to confirm whether services are available in your state. We recommend checking back frequently as we continue to add new states.

INA offers a range of clinically-backed treatments for weight management, anti-aging, sexual health, and overall wellness. Our prescribers evaluate your specific needs and may recommend GLP-1 therapies, peptide treatments, NAD+ supplementation, or other evidence-based options. Every prescription is tailored to your medical profile and health goals.

All INA treatments are compounded in pharmacies that comply with 503B and USP <797> standards. This ensures the highest level of quality, sterility, and potency throughout the compounding process. Our pharmacy partners undergo rigorous inspections and maintain strict protocols to deliver safe, effective medications you can trust.

All INA affiliated providers are board-certified, U.S.-licensed healthcare professionals with experience in telehealth medicine. Our medical advisory board includes experts in endocrinology, internal medicine, anti-aging, men's and women's health, and more. Every treatment decision is made by a qualified provider who reviews your full medical profile.

Absolutely. You can securely message your care provider at any time through our patient portal. Simply log in, navigate to your provider's profile, and send a message. Most providers respond within one business day. If your provider determines a live consultation is needed, they will schedule one with you directly.

If you feel your current treatment is not delivering the results you expected, we encourage you to reach out to your provider through the patient portal. Your provider can adjust your dosage, recommend an alternative medication, or modify your treatment plan entirely. Our goal is to ensure you achieve the best possible outcomes, and your care team is here to support you every step of the way.

INA prescribes both FDA-approved medications and compounded formulations. Compounded medications are prepared by licensed pharmacies using FDA-approved active ingredients, customized to meet individual patient needs. While compounded drugs themselves are not FDA-approved as finished products, they are legally prepared under strict regulatory standards and prescribed by licensed providers based on clinical evidence.

Treatment costs vary depending on the medication and plan you choose. INA offers competitive pricing with plans starting at affordable monthly rates. All pricing is displayed transparently before you commit, so there are no surprises. Visit our product pages to see the latest pricing for each treatment option.

No. INA believes in complete pricing transparency. The price you see at checkout includes your medication and provider consultation. There are no hidden enrollment fees, surprise charges, or undisclosed costs. We want you to feel confident and informed about exactly what you are paying for.

Yes. GLP-1 therapy and many of our other treatments are HSA/FSA-eligible. We provide an itemized receipt instantly after each transaction so you can easily submit for reimbursement. If you have questions about eligibility for a specific treatment, our support team is happy to help.

You can cancel your subscription at any time through your account settings or by contacting our support team. Once cancelled, you will not be billed for future months. Any medication that has already been shipped or is in preparation will still be delivered. We do not charge cancellation fees or penalties of any kind.

Refund eligibility depends on the status of your order. If your medication has not yet been compounded or shipped, we can typically issue a full refund. Once a prescription has been prepared or dispatched, refunds may not be available due to safety and regulatory requirements. Please contact our support team within 24 hours of your order if you need assistance.

Most orders are processed and shipped within 3 to 5 business days after your provider approves your prescription. Delivery typically takes an additional 2 to 4 business days depending on your location. We work closely with our pharmacy partners to ensure your medication reaches you as quickly and safely as possible.

Yes, INA offers free standard shipping on all medication orders within the United States. There is no minimum order requirement, and shipping costs are included in your treatment plan pricing. Expedited shipping options may be available for an additional fee at checkout.

All medications are shipped in discreet, temperature-controlled packaging to ensure privacy and product integrity. There is no branding or labeling on the exterior that indicates the contents. Inside, your medication is securely cushioned and includes clear dosing instructions from your provider.

Yes. Once your medication ships, you will receive a tracking number via email and through your patient portal. You can monitor your package in real time from dispatch to delivery. If you experience any issues with your shipment, our support team is available to help resolve them promptly.

Side effects vary depending on the specific medication prescribed. Common side effects for GLP-1 treatments may include mild nausea, headache, or digestive discomfort, which typically diminish over time. Your healthcare provider will discuss potential side effects with you before starting treatment and will monitor your progress to ensure your comfort and safety.

If you experience any side effects, you can report them directly to your care provider through the patient portal messaging system. For urgent or severe reactions, please contact your local emergency services or call 911 immediately. Our providers take all reported side effects seriously and will adjust your treatment plan as needed to ensure your wellbeing.

Absolutely. INA is fully HIPAA-compliant and uses industry-leading encryption to protect your personal and medical information. All data is transmitted over secure channels, and access is restricted to authorized healthcare professionals involved in your care. We never sell or share your health information with third parties for marketing purposes.

Our partner pharmacies operate under strict 503B registration and USP <797> compounding standards, which are the highest regulatory benchmarks for sterile compounding. They undergo regular third-party inspections and maintain rigorous quality assurance protocols. Every batch of medication is tested for potency, sterility, and purity before it is approved for shipment.

You can log into your INA account by visiting our website and clicking the "Log In" button in the top navigation. Enter the email address and password you used during registration. If you have forgotten your password, click "Forgot Password" and follow the prompts to reset it securely.

To cancel your subscription, log into your account and navigate to the billing or subscription section in your account settings. From there, you can cancel your plan with a few clicks. Alternatively, you can contact our support team by phone or email and they will process the cancellation for you. No cancellation fees apply.

Yes. If you would like to adjust your treatment, you can message your provider through the patient portal to discuss your options. Your provider may recommend a different dosage, an alternative medication, or additional therapies based on your progress. Changes to your plan are handled promptly so there is minimal disruption to your treatment schedule.

You can reach our support team by calling 866-464-8979 during business hours, or by emailing hello@tryina.com at any time. You can also send a message through the patient portal for account-related questions. Our team typically responds within one business day and is committed to resolving your inquiry as quickly as possible.